IntroductionScope and ApplicabilityPersonal Information We CollectHow We Use Personal InformationPersonal Information Sharing and DisclosureSecurityData Storage and RetentionYour Rights and ChoicesCookies Tracking CookieInformation for California ConsumersOur Policy on ChildrenThird-Party ServicesModification of Privacy PolicyContact Us

Privacy Policy

Introduction

At Label AI (“we,”“us,”or the“Company” ), we respect and protect the privacy of our customers and individuals who use our website, products, and services. Please read this Privacy Policy carefully to understand how we collect, use, store, share, process, and protect personal information across our website, products, and services. This Privacy also describes the rights and choices that individuals have with respect to their personal information, and how to contact Label AI to learn more about our privacy policy.

Scope and Applicability

This Privacy Policy applies to the personal information we collect when you use our websites (such as https://labelai.co/ ) and our products, services, and applications (collectively, the “Services”), when you attend a Label AI event, or otherwise interact with us.


This Privacy Policy does not apply to the extent that we process personal information in the role of processor or service provider on behalf of our customers. It is the responsibility of our customers to establish policies for and ensure compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements, or other obligations relating to the use or collection of personal information in connection with the use of our Services by individuals with whom our customers interact.

Personal Information We Collect

We collect a limited amount of personal information from individuals through your use of our Services, and otherwise with your consent. In some cases, we receive information directly from you, such as your name and email address when you sign up for our Services. In other cases, we receive information through your use of our Services, or from third parties. We collect different types of personal information in the situations described below.

  • Product Demonstrations – When you request a product demonstration through our Site, we collect your name, company email address, job title, and phone number, and other company-related information.
  • Customer Support – When users of our Services submit support issues when using our Services, we collect their email and customer support issue details.
  • Customer and Business Partner Information – We collect personal information from individuals working for our customers or business partners, including suppliers, vendors, and other partners. This information includes name, job title, department and organization name, business email, business mailing addresses, and business phone number.
  • Third Parties – We collect information about you from certain third-party services for marketing purposes. We receive this information from sales intelligence software firms and publicly available resources, such as LinkedIn.
  • Marketing Activities – We collect personal information from individuals when we attend events, conferences, and other business meetings. This includes business contact information such as name, email address, and phone number.
  • Browser and Device Information – We automatically collect information from users of our Services and Site visitors, including unique device identification numbers, operating system version, browser type, pages viewed, links clicked, IP address, date and time of Site visit, and the number of times you return to our Site.

We may aggregate and anonymize information received to produce reports on Site activity and statistics. We use Google AdWords to collect and analyze such information. For more information please see our Cookie Notice.

See the “Your Choices and Rights” section below for more information about how to limit Label AI’s collection and use of personal information.

How We Use Personal Information

We use collected personal information to:

  • Communicate with you – We may contact you to respond to your inquiries, requests, and/or send important notices via email or our live chat service on our Site. This includes, for example, providing you with customer support or informing you about new features and updates to our Services.
  • Provide our Services – We use collected information to register, administer, and manage your account, verify your identity, and provide our Services to users. We may also use your information to diagnose and resolve issues with our Site or Services.
  • Market our Services – We use your collected information to market our Services, such as to send you email communications about our products and offerings. To learn more about how we collect information when you visit our Site, see our Cookies Setting.
  • Comply with the law – We use your information as needed to carry out appropriate compliance and/or security checks, such as when we need to enforce our contracts and agreements with our customers or comply with applicable law enforcement obligations.

Personal Information Sharing and Disclosure

We may share your personal information as described in this Privacy Policy or at the time of collection:

Customer Admin and Users. If your User account was provisioned by a Customer, your administrator (“Admin”) may have access and control over the information associated with your account. The Customer may have its own policies governing access and use of information in your User account. Depending on a Customer’s settings and your choices, we will share certain information with other Users that are part of a Customer account.

Affiliates. Label AI may share personal information with affiliates for purposes consistent with this Privacy Policy.

Service Providers. Label AI uses certain trusted third-party service providers to help us provide, improve, protect, and promote our Services. These third parties may have access to your personal information to perform services on our behalf but only as is reasonably necessary for the purpose that Label AI has engaged them for and in compliance with this Privacy Policy. Some of the third parties that Label AI may share your personal information with include providers who assist Label AI with functions such as: billing; customer support; hosting and storage; analytics; and marketing services.

Business Transferees. We may sell, transfer or otherwise share information in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy. Authorities and Others. We may disclose your information to third parties if we determine such disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of Label AI or other users, and (d) to protect Label AI’s or its licensors’ rights, property, safety, or interest.

Consent. We may also disclose or share your personal information where you have given us your consent to do so for a specific purpose.

Security

Label AI is concerned with safeguarding your information. Label AI employs appropriate and reasonable physical, technological, and administrative security measures. For further information about our security practices, please see our Security page. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Storage and Retention

Label AI uses U.S. based data hosting service providers to store the data we collect from individuals and employ appropriate technical measures to secure this data. We maintain strict privacy and security compliance practices to ensure that your personal information is protected from unauthorized access and against unlawful processing.

Your Rights and Choices

Depending on your location, and subject to applicable law, you may have the following rights with regard to the personal information we control about you.

You can access, correct, amend, and delete your personal information by contacting us at support@labelai.co . If you are based in the EEA, the UK, or Switzerland, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. You can exercise these rights by contacting us at support@labelai.co  or through the mechanisms listed on our Data Privacy Framework certification page.

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal. You can withdraw your consent by contacting us at support@labelai.co .

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you are based in the EEA, the UK or Switzerland, the contact details for data protection authorities are available below and listed on our Data Privacy Framework certification page.

We may request specific information from you to help us confirm your identity and process your request. If your User account was provisioned by a Customer, and if you seek to access, correct, amend, or delete data associated with your account, you should direct your requests to the Customer’s Admin.

Cookies Tracking

We use cookies and other similar technologies to collect information about your browsing activities when you navigate through our Site. Cookies help make interactions with our Site easier and faster for you. We also use cookies to analyze trends, administer our Services, and track activity and interactions with our Site. For more information about how we use cookies and to learn how to manage cookies, please see our Cookies Setting.

We do not respond to web browser “Do-Not-Track” signals. We do not serve targeted advertisements in our Services at this time.

Information for California Consumers

This section applies to California consumers, and it describes how we collect, use and share Personal Information of California consumers in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA. Under the CCPA, Personal Information is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.


1. How We Collect, Use, and Share Your Personal Information.

We collect the following statutory categories (as defined by CCPA) of Personal Information directly from you or automatically from your device:

Identifiers, such as you name, email address, phone number, company name and role, device identifier, IP address, unique browser ID, cookies, beacons, pixel tags, account login, other unique identifiers;

Professional or employment-related information, such as information about your business and your role; Inference data, such as information about your preferences;

Commercial information, such as your service subscription records, and site engagement;

Internet or network information, such as browsing and search history, site and advertisement interactions;

Financial information, such as credit card and other billing related information;

Geolocation data, such as city, state, and country based on IP address.

The business and commercial purposes for which we collect this information are described in Section 3 of this Privacy Policy; and the categories of third parties to whom we “disclose” the information for a business purpose are described in Section 5 of this Privacy Policy.


2. California Privacy Rights.

California law grants California residents consumers certain rights and imposes restrictions on particular business practices as set forth below.

You may request access to, or for a copy of the personal information we have collected, used, disclosed and disclosed about you over the past twelve (12) months.

You may request for us to disclose the purposes for which we use the personal information we collect

You may request for the categories of sources from which we have collected your personal information

You may request that we delete certain personal information we have collected from you.

You have a right not to receive discriminatory treatment for the exercise of your CCPA privacy rights.


3. How to Exercise Your California Privacy Rights.

If you are a California consumer seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please email us at support@labelai.co . We will respond to verifiable requests received as required by law.

Please note that to protect your personal information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your personal information.

California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@labelai.co .

If you have questions about your rights under CCPA, please send us an email to support@labelai.co .

Our Policy on Children

The Services are not directed to individuals under 18. If Label AI becomes aware that a person under 18 has submitted information to us, we will delete the information. If you believe that we may have any information from a child under 18, please contact us at  support@labelai.co .

Third-Party Services

Certain third-party services, websites, or applications you use or navigate to and from our Services may have separate user terms and privacy policies that are independent of this Notice. This includes, for example, websites owned and operated by our customers or partners. We are not responsible for the privacy practices of these third-party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third-party service, website, and/or application prior to use.

Modification of Privacy Policy

Label AI may modify this Privacy Policy periodically, including in response to changing legal, regulatory, technical or business developments. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.

If we make any material changes to this Privacy Policy, we will take appropriate measures to provide you with additional notice, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if, and where, required by applicable data protection laws.

We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.

Contact Us

If you have questions about this Privacy Policy, please contact us at  support@labelai.co . We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described above.